Shipping & Return Policy
Shipping in the USA
Shipping & handling is only $5.50 per order within the United States, and free for orders greater than $70. We ship to US destinations by first class mail which normally takes 2 to 9 business days but can occasionally take a little longer. We also have a faster option for 8 dollars which normally takes 1 to 5 business days. Sometimes the postal service takes longer to deliver and we have no control over this. We do ship to APO destinations, WE STRONGLY SUGGEST PRIORITY SHIPPING FOR APO ADDRESSES.
Please note that shipping can be delayed during holidays:
UPS to USA destinations
If you need your product quickly, for an additional charge we have:
- UPS ground - $11 - takes 2 to 7 business days. We ship from California.
- UPS three day - $14 - takes 3 business days to arrive. We may manually add a few dollars extra if the package is over 3 pounds.
- UPS 2nd day - $17 - takes 2 business days to arrive. We may manually add a few dollars extra if the package is over 3 pounds.
- UPS or FedEx next day - $27 - arrives the next business day.
We may manually add a few dollars extra if the package is over 2 pounds. If you order before 1:30 PM Pacific time you can almost be guaranteed that your package will be shipped that day. We may, at times, be able to ship that day up to 2:30 or even 3 PM, but we can't guarantee this, it depends how many packages we still have to ship.
Note: UPS and FedEx are closed during holidays and weekends.
For questions about your shipment, Email our shipping department, including your order number and full name, directly at email@example.com PLEASE BE CERTAIN TO PUT YOUR ORDER NUMBER ON THE SUBJECT LINE SO IT CAN BE ANSWERED IN A TIMELY MANNER. If you have not had a response in 2 to 3 hours during business hours, call 1-800-570-8840 and ask to speak with Mark, the supervisor of the shipping department -- Available times are 8 am to 4 pm Pacific.
If you live in a country where we do not ship to, please visit iHerb where they have the capability to send our products (and thousands of other nutritional, health and beauty products) to your country.
We recently joined forces with iHerb online store. They have an excellent international shipping program and can ship to many different countries, usually in 3 to 5 days.
Canada - Shipping cost is $25 and it is done by global priority with tracking which usually takes 4 to 10 days. Customs in some cases may delay delivery an extra few days. This is not in our control.
International - Shipping charge is by Global Express at a cost of $30 per order. It normally takes 5 to 10 days. Customs in some cases delays delivery by a few days. This is not in our control. Please check with your customs office to see if your country permits the shipment of the products you intend to order. If the package is seized by customs for any reason and we do not receive the package back, we will not be able to issue a refund. If we do receive the package back and the products are in good condition, we will credit you the product cost, but you are still responsible for the shipping charges and a nominal restocking fee.
SEE BOTTOM OF PAGE FOR DETAILS ON WHICH COUNTRIES WE SHIP TO.
Return and Refund Policy:
We sincerely hope you get the desired effects from the supplements you purchase. However no one can guarantee that this will happen just as a doctor and pharmacy can make no guarantees that any medications prescribed by a doctor will work in everyone or cause no adverse effects. Each person is unique in their response. One person may notice great benefit from a supplement, while another may have a side effect or an allergy. Yes, natural herbs and supplements, just like medicines, can have side effects. Discuss with your health care provider if a particular supplement is appropriate for you before you purchase. Always start with a low dose, even if it means using a portion of a capsule or tablet. Combining certain supplements together or supplements and prescription medicines can sometimes lead to unexpected reactions. Do not purchase multiple bottles of a supplement if you are not sure whether it will work for you. We cannot guarantee a supplement will help you; however, we do guarantee that the products we are offering are of the highest quality available.
We will offer a full refund minus our shipping and handling cost and minus a 7 dollar processing fee (it takes a lot of employee time to process a refund, plus we incur credit card fees both during processing and refunding) if a bottle is returned to us unopened and in excellent condition. This offer applies to items that are returned within 30 days of purchase and you include a copy of the original invoice. This offer is limited to 2 bottles. We also request that you email us first at firstname.lastname@example.org to confirm your return and so we can give you a return order number. We don't keep credit card numbers due to security reasons, so please include your cc number when you ship the products back.
We are not able to offer a refund once the seal is broken and the bottle is opened. If it is important to you to have the option to return an opened bottle, there may be other websites that offer this option and you could certainly shop with them.
Unless you notify us within 30 days of your order (domestic) and 45 days (international), we cannot offer a refund if you claim that you never received your package.
See bottom of page why do not accept opened bottles.
Free samples: We will only ship 1 free sample per order.
Telephone and Fax Orders
If you are hesitant about placing your order online, call our friendly customer care representatives:
Toll free 1-877-225-2466. We will ask for your name, address, credit card #, expiration date, phone number, and which products you wish to order.
If you are calling from outside of the USA, you can reach us at 1-515-332-1365 during regular business hours.
You may Fax your order 1-949-288-6655
Ordering by mail
To order by mail, send a check or money order (faster processing) made to Physician Formulas, Inc:
17165 Von Karman Ave. Suite 109
Irvine, California 92614
Please include your email address and phone number in case we need to contact you .
Confirmation of Your Order
You will receive a confirmation by email within 24 hours of placing your order that says "paid" or "shipped."
We do not ship to Austria, Cyprus, Ghana, Indonesia, Italy, Ivory Coast, Malaysia, Nigeria, Norway, Taiwan, and Uganda. If your country is not listed below, we would only ship by global express.
- ARGENTINA: We only ship to Argentina by global express.
- AUSTRALIA: DHEA and Yohimbe are not allowed. Please try to limit your order to a 3 month Supply of the product as indicated on the suggested use of each product. Please choose global express for orders greater than 100 dollars.
- Bahrain: We only ship to Bahrain by global express. If you are in Bahrain, You may order Passion Rx by calling 97317241438.
- BELGIUM: Please choose global express for orders greater than 100 dollars.
- BRAZIL: We only ship to Brazil by global express.
- BULGARIA: We only ship to Bulgaria by global express.
- CANADA: DHEA and Yohimbe are not allowed. Pease try to limit your order to a 3 month supply. Sometimes Customs departmemt in Canada is difficult, they may hold a package for a period of time pending clerance, please be patient. We prefer you order global express if you have a large order over 100 dollars.
- CARIBBEAN Islands: We only ship global express.
- CHINA: We only ship by global express.
- CROATIA: We only ship by global express.
- DENMARK: We are having trouble sending products here including but not limited to the following products: 5htp, Dhea, Ginkgo Biloba, Ginsen, Kava Kava, Melatonin, Tryptophan.
- ENGLAND, UK, and Ireland: So far we have had great success shipping products to the UK and Ireland (except tribulus to Ireland). If you are ordering more than 80 dollars, we prefer shipping by global express.
- FINLAND: Certain supplements may not be allowed, check with customs. We cannot ship 5-HTP, DHEA, kava, and yohimbe.
- FRANCE: We ship everything except melatonin and DHEA. If the order is over 80 dollars, please select global express for shipping.
- GERMANY: We are no longer shipping to Germany due to problems with customs returning some of our packages.
- GREECE: We recommend shipping by global express since airmail takes a long time. Even global express can take longer to arrive than other European countries. 5-HTP, DHEA, and kava may not be allowed.
- HOLLAND, Netherlands: We are having trouble sending products here including but not limited to the following products: 5htp, Dhea, Ginkgo Biloba, Ginsen, Kava Kava, Melatonin, Tryptophan.
- HONG KONG: We ship all products but we recommend using global express since it is much faster delivery and offers tracking. Please choose global express for orders greater than 100 dollars.
- HUNGARY: We only ship by global express.
- INDIA: We only ship by global express.
- INDONESIA: We only ship by global express.
- ISRAEL: So far we have had no problems shipping to Israel. Choose global express for orders more than 80 dollars.
- ITALY: We do not ship to Italy. Customs is very difficult.
- JAPAN: There seem to be no problem with any products shipped to Japan. Choose global express ofr orders more than 80 dollars.
- KOREA: We only ship by global express.
- LUXEMBOURG: So far there appears to be no problems with shipping as long as it is with global express. Packages take longer to deiiver than other European countries.
- MACEDONIA: We only ship by global express.
- MALAYSIA: We are sometimes having trouble sending products due to the strict customs regulations. We only ship by global express and make sure the products are okay to ship to your country.
- MALTA: We only ship by global express, it usually takes longer to deliver to Malta than other European countries.
- MEXICO: We are not shipping to Mexico at this time due to many packages being returned by customs.
- MIDDLE EAST: Bahrain, Dubai, Egypt, Jordan, Kuwatt, Saudi Arabia, UAE, Oman: Please order using Global Express to ensure delivery. Also, you may need an import license for larger orders of $300 or more. Delivery sometimes takes up to a month. You may order Passion Rx from our distributors by calling (0098) 917 342 2723, or 97317241438.
- NEW ZEALAND: DHEA and Yohimbe are not allowed. Please try to limit your order to a 3 month supply of the products as indicated on the suggested use of each product. Please choose global express for orders greater than 100 dollars.
- NORWAY: We are no longer shipping to Norway due to problems with customs returning some of our packages.
- PAKISTAN: We only ship by global express.
- PHILLIPPINES: We only ship by global express.
- POLAND: We suggest global express for orders more than 50 dollars.
- PORTUGAL: We recommend global express for orders more than 50 dollars.
- SINGAPORE: Please choose global express.
- SOUTH AMERICA: Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, Paraguay, Uruguay, Venezuela. We only ship by global express.
- SOUTH AFRICA: As of August 2007, we are no longer shipping to South Africa since we have had several packages returned to us by customs.
- SPAIN: We recommend global express.
- SWEDEN: We cannot ship the following products: 5htp, DHEA, Ginkgo Biloba, Ginseng, Kava Kava, Melatonin, Pregnenolone, and Yohimbe.
- SWITZERLAND: All products can be shipped, we recommend global express for orders more than 60 dollars.
- TAIWAN: We do not ship to Taiwan, we have had packages returned to us.
- THAILAND: We only ship by global express.
- TURKEY: We prefer to ship by global express if your order is more than 40 dollars.
- WEST INDIES: Trinidad and Tobago. We ship only by global express.
Return Policy Questions:
Q. I am hesitant to purchase your products as you seem to have a "Catch 22" return policy. One will not know if the product(s) will work unless they actually try it. Your policy states that the product has to be returned unopened, which negates the ability to try what is sent. I usually know within a very short time if herbs, medicines etc. work with me (by the first 3 days to 1 week). Would I still be able to return the item for a full or partial refund if I find that it doesn't do what the product purports to do?
A. When you actually think about pharmaceutical drugs prescribed by your doctor, you will realize that neither the pharmacy nor the drug company will accept a return of a bottle if the antibiotic or other medicine does not work, which is quite often. Considering this, as an herbal supplement company, we do not feel we need to accept returns of opened bottles. There is no way we can please everyone with every product. Plus, accepting returns makes it possible for people to abuse the system and return a product with just a couple of capsules left requesting a refund even if they liked it (and this has happened to us in the past when we were accepting opened bottles). We prefer not to deal with this hassle. There may be other online companies that do accept returns of opened bottles, and if this is important to you, you could certainly shop with them.
Q. I noticed that Physician Formulas products say certified on them. I wondered who certifies the strength and purity and lack of heavy metals in your products.
A. Our products are made at a cGMP Facility which is independent from us. This lab is regularly evaluated by the independent agencies to make sure all ingredients and the manufacturing processes are within FDA Good Manufacturing Practices guidelines.